Returns & Exchanges
At Pretzels, we stand behind the quality of our snacks and want every bite to be perfect. If your order arrives damaged or doesn't meet our freshness standards, we offer a 14-day return window for a full refund or replacement.
Contact Support
Email our snack experts at [email protected] with your order number and a photo of the product issue.
Receive Approval
Our team will review your request within 24 hours to verify the quality concern and authorize your return or exchange.
Ship It Back
Use the prepaid shipping label we provide to return the unopened or damaged items in their original packaging.
Get Refunded
Once we receive your return, we will process your refund to your original payment method or ship out your fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing