Frequently Asked Questions
Everything you need to know about our artisanal snacks.
How do you ensure the freshness of my pretzels during shipping?
All our pretzels are baked to order and sealed in moisture-barrier packaging before being shipped in reinforced boxes to maintain that perfect crunch.
Do you offer gluten-free or vegan pretzel options?
Yes, we have a dedicated line of gluten-free pretzels and several vegan-friendly flavors. Please check the 'Dietary Needs' filter on our shop page for specific details.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full replacement or refund.
How long will my pretzels stay fresh after opening?
Once opened, we recommend storing your pretzels in an airtight container in a cool, dry place. They are best enjoyed within 7 to 10 days of opening.
Do you offer bulk discounts for events or corporate gifting?
Absolutely! We offer tiered pricing for large orders and custom packaging options for weddings or corporate events. Please reach out to our bulk sales team via the contact form.
Where can I find the nutritional information for each flavor?
A full list of ingredients and nutritional facts is available on each individual product page, as well as printed on the back of every pretzel bag.